{"id":2148,"date":"2022-10-03T13:34:16","date_gmt":"2022-10-03T13:34:16","guid":{"rendered":"https:\/\/exceltic.com\/?p=2148"},"modified":"2022-12-21T08:40:08","modified_gmt":"2022-12-21T08:40:08","slug":"employee-experience","status":"publish","type":"post","link":"https:\/\/exceltic.serquo.com\/en\/employee-experience\/","title":{"rendered":"Employee Experience (EX): concept and strategy"},"content":{"rendered":"<p><strong>Customer Experience<\/strong> is a strategic discipline that goes hand in hand with <a href=\"https:\/\/exceltic.com\/quienes-somos\/\">values <\/a>of a company with<strong> the aim of improving the brand-customer relationship<\/strong>. It is literally the image that is generated of a company thanks to several pillars, of which EX or Employee Experience is one of the most basic.<\/p>\n\n\n\n<p>We can define the concept <strong>Employee Experience as the memory a person creates about an organisation<\/strong> throughout their professional relationship. Experiences, therefore, have a direct impact on the relationship that is generated and play a really important role.<\/p>\n\n\n\n<p>Their day-to-day life has an impact on the employee, as they experience different moments and interactions within the company. They spend many hours in their workspaces and <strong>it is essential to create an environment in accordance with the values to be transmitted and the experience to be offered<\/strong>, to create a good image from the beginning of the professional stage.<\/p>\n\n\n\n<p>To talk about Employee Experience is to talk about people, emotions, perceptions and interests. <strong>A totally subjective view, which is usually conditioned by<\/strong> by many external factors. For this reason, it is very interesting to consider and implement actions related to <a href=\"https:\/\/cobee.io\/blog\/mejorar-experiencia-empleado\/\">strengthening the employee experience<\/a>.<\/p>\n\n\n\n<p class=\"has-primary-color has-text-color has-large-font-size\">What is an EX strategy?<\/p>\n\n\n\n<p>Strengthening the experience of employees helps integration. Therefore,<strong> it is recommended to implement an appropriate strategy, <\/strong>taking into account that every company is different, as are its employees, and a plan tailored to organisational objectives and needs must be created.<\/p>\n\n\n\n<p><strong>The ultimate goal of creating an EX strategy should be focused on <\/strong>engaging, retaining, attracting talent and improving productivity, performance, creativity and engagement.<\/p>\n\n\n\n<p>It is important to consider some key elements in order to initiate the process of cultural transformation, a plan that is usually <strong>composed of a series of phases<\/strong>, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Attraction:<\/strong> candidates' first contact with the brand<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Onboarding:<\/strong> starts from the moment a candidate accepts to be part of the company.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Growth:<\/strong> feedback processes, training, etc.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Development or consolidation:<\/strong> organisational response to different situations, involving both personal and professional variables<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Offboarding:<\/strong> to achieve a good brand recall of an employee, even when he or she decides to separate their employment relationship.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-primary-color has-text-color has-large-font-size\">Tips for defining a strategy<\/p>\n\n\n\n<p><strong>The first step in developing our strategy<\/strong> the employee focus will be to identify the motivations, goals, interests, frustrations or personalities of all members of the workforce.<\/p>\n\n\n\n<p><strong>Knowing each of the stages<\/strong> The key to our improvement plan is to be able to go deeper into our improvement plan, and to do so, we will<strong> is necesary:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Focusing and prioritising our Employee Experience plan<\/li>\n\n\n\n<li>Obtain data and information for positive linkages<\/li>\n\n\n\n<li>Building strong and solid links with employees<\/li>\n\n\n\n<li>Conduct satisfaction surveys to correctly assess the well-being of workers.<\/li>\n<\/ol>\n\n\n\n<p><strong>The value proposition can focus on many areas: <\/strong>compensation and benefits, career development, work climate surveys, ways of working or business organisation. <strong>None of them are incompatible with each other<\/strong>, quite the opposite, we can combine them according to our interests.<\/p>\n\n\n\n<p>In addition, we must bear in mind that <strong>the implementation of this type of strategy must be gradual. <\/strong>It is very difficult to change habits and must be done with long-term objectives in order not to obtain results contrary to those desired. <strong>Some of the advantages of taking care of EX are:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attracting and retaining talent, reducing turnover<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Good working environment<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Higher level of satisfaction<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Positive experience<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Enhancing the Employee Experience is the key to success. It improves the brand-customer relationship and achieves the highest level of satisfaction.<\/p>","protected":false},"author":1,"featured_media":2149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-2148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-talento"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Employee Experience (EX): concepto y estrategia<\/title>\n<meta name=\"description\" content=\"Employee Experience es la clave de \u00e9xito. 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